Shipping policy

Welcome to On Back Campers!

We are committed to delivering your camping gear promptly and efficiently. Below is our shipping policy, outlining how we handle deliveries to ensure you receive your products safely and on time.

 

1. Shipping Regions

  • We currently ship to all locations within Australia.
  • International shipping is not available at this time.

 

2. Shipping Charges

  • Shipping charges are calculated based on the weight and dimensions of your order, as well as the shipping destination.
  • All shipping costs will be clearly displayed at checkout before you complete your purchase.

 

3. Dispatch Times

  • Orders are typically dispatched within 2-3 business days after the order is placed.
  • Custom orders may require additional processing time, which will be communicated at the time of order.

 

4. Delivery Times

  • Delivery times vary depending on your location. Typically, deliveries to metropolitan areas take 3-5 business days, while rural areas may take up to 7-10 business days.
  • Please note that these are estimated delivery times and are subject to change due to factors beyond our control.

 

5. Tracking Your Order

  • Once your order is dispatched, you will receive a tracking number via email.
  • You can use this tracking number to monitor the progress of your delivery on the courier's website.

 

6. Shipping Carriers

  • We use a variety of trusted carriers to ensure your order arrives safely, including Australia Post, TNT, and others.

 

7. Damaged or Lost Orders

  • In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at info@onbackcampers.com.au.
  • We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

 

8. Changes to Your Order

  • If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee changes can be made once an order is in transit.

 

9. Contact Us